Key Takeaway
Consumer group says online shops routinely failed to reimburse delivery costs of unwanted purchases or cost of itemsLeading retailers are breaking the law by failing to properly refund customers for returned goods, a Which? investigation has found.
Published September 15, 2026 · Category: News
Overview
Consumer group says online shops routinely failed to reimburse delivery costs of unwanted purchases or cost of items
Leading retailers are breaking the law by failing to properly refund customers for returned goods, a Which? investigation has found.
Details
Some of the UK’s biggest online shops routinely failed to reimburse delivery costs when customers returned unwanted purchases, while others failed to refund the cost of the goods themselves.
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Source
Originally published at www.theguardian.com.
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What is "Leading UK retailers ‘breaking law’ by not refunding customers for returned goods, Which? finds" about?+
Consumer group says online shops routinely failed to reimburse delivery costs of unwanted purchases or cost of itemsLeading retailers are breaking the law by failing to properly refund customers for returned goods, a Which? investigation has found.Some of the UK’s biggest online shops routinely failed to reimburse delivery costs when customers returned unwanted purchases, while others failed to refund the cost of the goods themselves. Continue reading...
Who reported this story?+
This story was reported by The Guardian World.